Flowers Perivale Online Flower Delivery Terms and Conditions

Flowers Perivale Terms & Conditions for Online Orders

Introduction

These Terms and Conditions govern the use of the Flowers Perivale online ordering service for the purchase and delivery of flowers, bouquets, arrangements and related gifts. By placing an order on our website or by any other remote means, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, you should not place an order or use our e-commerce services.

Flowers Perivale provides flower delivery services primarily within Perivale and surrounding areas. References to "we", "us" and "our" refer to Flowers Perivale. References to "you" and "your" refer to the customer placing an order. These terms apply to consumers purchasing flowers and related products for personal, non-commercial use in the United Kingdom.

Please read these Terms and Conditions carefully before placing your order. We may update them from time to time, and the version applicable to your order will be the version in force at the time you place your order.

Eligibility and Customer Obligations

By placing an order with Flowers Perivale, you confirm that you are at least 18 years of age and capable of entering into a legally binding contract. You also confirm that any information you provide to us in connection with your order is true, accurate, current and complete.

You agree to use our online flower delivery service in Perivale and the surrounding areas only for lawful purposes and in accordance with these Terms and Conditions. You are responsible for maintaining the confidentiality of any account information, login details or passwords associated with your use of our website, and for all activities that occur under your account.

Order Process

To place an order for flower delivery in Perivale and surrounding areas, you will be asked to select products, provide delivery details and complete payment through our online checkout. You must ensure that all details provided, including recipient name, address, postcode, delivery date and any access instructions, are accurate and complete.

Once you have submitted your order, you will receive an order confirmation notice acknowledging that we have received your request. This confirmation is an acknowledgement and does not constitute acceptance of your order. Acceptance of your order and formation of a contract between you and Flowers Perivale will take place when your order is processed and prepared for delivery. We reserve the right to decline or cancel an order prior to delivery for any reasonable reason, including but not limited to product unavailability, inability to deliver to the specified address, or suspected fraudulent activity.

If we are unable to accept your order, we will inform you as soon as reasonably possible. Where you have already made payment for an order that cannot be fulfilled, we will arrange a refund in accordance with our refund terms below.

Product Description and Substitution

We take care to describe and photograph our flowers, arrangements and gifts accurately. However, due to the seasonal and perishable nature of flowers, and the availability of specific varieties, colours and containers, all products are subject to availability. Colours, shapes and sizes may vary slightly from the images and descriptions provided online.

If a particular flower, foliage or container is unavailable on the day of preparation, we reserve the right to substitute it with a suitable alternative of equal or greater value, maintaining the overall style, quality and value of the arrangement. Where possible, we will use flowers of a similar colour and style to those originally selected.

Minor variations in flower choice, shade or packaging do not entitle you to reject a delivery or claim that goods are not as described, provided that the overall quality and value are maintained.

Pricing and Payment

All prices for flowers, gifts and delivery services are displayed in pounds sterling (GBP) and include VAT where applicable. Delivery charges, if any, will be clearly indicated during the checkout process and added to the total price of your order.

We take reasonable care to ensure that prices displayed on our website are accurate. However, errors may occasionally occur. If we discover an error in the price of any product you have ordered, we will contact you as soon as possible to let you know and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we may treat the order as cancelled and, where payment has already been made, we will arrange a refund.

Payment must be made in full at the time of placing your order. We accept common UK payment methods made available at checkout, which may include credit or debit cards and other secure online payment options. By providing payment details, you confirm that you are authorised to use the chosen payment method and that the information you provide is accurate and complete.

Your order will not be processed or prepared until payment has been successfully received. In the event that your payment is declined or reversed, we are under no obligation to fulfil your order or to deliver any products.

Delivery Areas, Dates and Times

Flowers Perivale offers flower delivery services throughout Perivale and certain surrounding areas. During checkout, you will be asked to provide the delivery address, and you will only be able to place an order if delivery to that address is available under our service coverage at the time of ordering.

When placing your order, you may be asked to select a preferred delivery date and, where offered, a delivery time slot. We will make reasonable efforts to deliver on the requested date and within the indicated time frame. However, all delivery dates and times are estimates and cannot be guaranteed, particularly during peak periods such as Valentine’s Day, Mother’s Day, Christmas, and other local or national holidays.

If the recipient is not available at the delivery address, we may, at our discretion, attempt to leave the flowers in a safe place at the property, with a neighbour, or return the flowers to our premises. Where possible, we will leave a card or note advising of the attempted delivery and any actions taken. You are responsible for ensuring that the recipient is available to accept delivery on the specified date, or that we have appropriate instructions for leaving the flowers safely.

We will not be liable for late or failed deliveries where the delay or failure is due to incorrect or incomplete address details provided by you, a lack of suitable access to the property, or circumstances beyond our reasonable control.

Risk and Title

Risk in the products passes to you or the recipient (as applicable) upon delivery to the address you supplied when placing your order, or upon collection if the order is collected in person. From that point, Flowers Perivale is not responsible for any loss, damage or deterioration of the products.

Title (ownership) in the products passes to you once we have received full payment for your order and delivery has been completed.

Cancellations and Changes

Due to the perishable nature of fresh flowers, your right to cancel under distance selling regulations is limited once we have commenced preparation of your order. However, we recognise that circumstances can change and will assist where reasonably possible.

If you wish to cancel or amend your flower delivery order, you must contact us as soon as possible quoting your order details. We will endeavour to accommodate requests for cancellation or changes provided that work on your order has not already begun and that the flowers have not been dispatched. Where a cancellation is accepted before preparation has started, we may offer a refund or credit note at our discretion.

Once preparation of your bouquet or arrangement has begun, or the order has been dispatched for delivery, we are generally unable to accept cancellations or changes. In such cases, you may not be entitled to a refund, but we will consider each request on a case-by-case basis and may, at our discretion, offer a partial refund or alternative solution.

Quality, Returns and Refunds

Flowers Perivale is committed to providing high-quality flowers and arrangements for customers across Perivale and the surrounding areas. Fresh flowers are perishable and require proper care, including trimming stems, changing water, and keeping arrangements in a suitable environment. Care instructions may be provided with your delivery and should be followed to maximise the life of your flowers.

If you are unhappy with the quality or condition of the flowers delivered, you should contact us as soon as reasonably possible, ideally within 24 hours of delivery, and provide details of the concern. We may request photographs of the flowers and packaging to help us assess the issue.

Where we find that the flowers were not delivered in an acceptable condition or do not meet our expected quality standards, we may offer an appropriate remedy. This may include a replacement arrangement, partial refund, or full refund, depending on the circumstances. Any remedy will be offered at our reasonable discretion and in accordance with your statutory rights.

Due to the nature of our products, we do not generally accept returns of flowers once delivered, except where required by law. This does not affect your legal rights in respect of products that are faulty or not as described.

Use of the Website

Our website is provided for lawful use by individuals seeking to order flowers for delivery in Perivale and surrounding areas. You may not use the website in any way that breaches applicable local, national or international law or regulation, or for the purpose of harming or attempting to harm others in any way.

We make reasonable efforts to ensure that our website is available, secure and free from errors. However, we do not guarantee that the website or any content on it will always be available or be uninterrupted. Access may be suspended, withdrawn or restricted due to maintenance, technical issues or other reasons beyond our control.

All intellectual property rights in our website, including text, images, logos, designs and content, are owned by or licensed to Flowers Perivale. You may not reproduce, copy, distribute or exploit any part of the website without our prior written permission.

Limitation of Liability

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Subject to the above, Flowers Perivale shall not be liable for any indirect, consequential, special or punitive losses or damages, or for loss of profit, revenue, goodwill, or anticipated savings arising out of or in connection with your use of our website or the purchase of our products. Our total liability to you in respect of any claim arising under or in connection with your order shall be limited to the total amount paid by you for that order.

We will not be responsible for any delay or failure to perform our obligations under these Terms and Conditions where such delay or failure is due to events beyond our reasonable control, including but not limited to adverse weather, traffic disruption, strikes, natural disasters, pandemics, or failures of telecommunications and transport networks.

Flowers are natural products and life span can vary depending on variety, season and environment. We cannot guarantee that flowers will last for a specific period, but we will provide them in fresh condition at the time of delivery. No refunds will be given for issues arising from lack of care by the recipient or unsuitable environmental conditions.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. When you place an order, we collect and process personal information such as your name, contact details, delivery address and payment information for the purpose of fulfilling your order and providing customer service.

Your personal data will be handled in accordance with applicable UK data protection laws. We will not sell your personal information to third parties. We may share necessary information with trusted service providers involved in the processing of your order, such as payment processors and delivery partners, to the extent required to provide our services.

You are responsible for ensuring the accuracy of the personal data you provide. You may have rights to access, correct or request deletion of your personal data under applicable law. Further information about how we handle personal data may be available in our privacy information published separately.

Promotions and Discount Codes

From time to time, Flowers Perivale may offer promotions, discounts, or special offers on flower delivery in Perivale and surrounding areas. Such offers will be subject to any additional terms specified at the time of promotion.

Promotional codes must be entered at checkout before payment is completed and cannot generally be applied retrospectively. Promotions are non-transferable, have no cash value, and may be withdrawn or amended at any time without prior notice. Only one discount or promotion may usually be used per order unless expressly stated otherwise.

Compliance with Local Laws

Flowers Perivale operates in compliance with applicable UK laws and regulations relating to e-commerce, consumer rights, product safety and data protection. By using our services, you agree to comply with all applicable laws relevant to your use of our website and your purchase of flowers and related products.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, your use of our website, or any order for flower delivery, shall be governed by and construed in accordance with the laws of England and Wales.

You and Flowers Perivale agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter. If you are a resident of Northern Ireland or Scotland, you may also bring proceedings in the courts of your own jurisdiction if required by applicable law.

General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by Flowers Perivale in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another organisation where necessary for the operation of our business, provided that this does not affect your rights under these terms.

These Terms and Conditions constitute the entire agreement between you and Flowers Perivale in relation to your use of our e-commerce services and flower delivery in Perivale and surrounding areas, and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter.

If you have any questions about these Terms and Conditions, or about our online flower delivery service in Perivale and the surrounding areas, you should contact us using the details provided on our website.