Returns, Refunds & Complaints | Perivale Fresh Flowers Guarantee
Our Fresh Flowers Guarantee in Perivale
At Flowers Perivale, our commitment is to deliver only the freshest, most beautiful flowers to households and businesses throughout the Perivale area. As your trusted local florist, we believe in delighting our customers with exceptional quality, outstanding service, and a seamless experience every time you order. That’s why our Fresh Flowers Guarantee ensures satisfaction from delivery to display.
Damaged-on-Arrival Policy
Your flowers should arrive beautifully arranged and in perfect condition. On rare occasions, items may arrive damaged or not as expected. If you receive flowers that are wilted, damaged, or otherwise unsatisfactory on arrival, please notify us immediately. To assist our team in resolving the issue quickly, we recommend you contact us within 24 hours of receiving your order, providing details and, if possible, a clear photograph of the damaged goods. This allows us to verify the issue and arrange a prompt resolution.
Freshness Window and Quality Assurance
We pride ourselves on sourcing and delivering the freshest flowers in Perivale. Our Fresh Flowers Guarantee covers your bouquets and arrangements for up to 5 days from delivery, provided they have been cared for appropriately with fresh water and away from extreme temperatures. Should your flowers fail to meet our freshness standards within this window, please get in touch – we are committed to your satisfaction and will investigate every concern thoroughly.
Refund and Replacement Options
Customer confidence means everything to us. If your order arrives damaged, substandard, or fails to meet our Fresh Flowers Guarantee within the specified window, Flowers Perivale offers several resolution options:
- Free Replacement: We will deliver a like-for-like replacement bouquet at no extra cost, as swiftly as possible.
- Full Refund: Alternatively, you may choose a full refund to your original method of payment. Refunds are processed promptly once your claim has been reviewed and approved.
Let our team know your preferred resolution when contacting us about your order. All refund and replacement claims are handled with care and urgency, so you continue to trust us as your go-to Perivale florist.
Our Complaints Process
Your feedback is invaluable to us, and we are here to help if you have experienced any issue with our service, delivery, or the quality of your flowers. For any complaint or concern, please contact our customer service team as soon as possible, providing your order details and a clear description of the issue. We undertake to:
- Acknowledge your complaint within 24 hours (excluding Sundays and bank holidays).
- Investigate the issue fully, keeping you informed throughout the process.
- Offer a fair resolution based on the circumstances and our Fresh Flowers Guarantee.
Our aim is to resolve all complaints promptly, ensuring your experience with Flowers Perivale remains positive and that you feel valued as part of our local community.
Trusted by Perivale Households and Businesses
Flowers Perivale is proud to be a leading and trusted florist dedicated to Perivale and the surrounding areas. We value the trust our customers place in us – from family homes to local offices. Our policies are designed to reflect our commitment to quality, trustworthiness, and personal service. If you have any questions regarding returns, refunds, or complaints, please reach out to our friendly team and we will be happy to help.
